Support FAQ - Frequently Asked Questions

Make sure that the most current software release is installed.

Buffer Overflow Serial Port

The cutter cuts the first characters neatly and then starts to draw indefinable curves. 

With serial activation of the cutter, this is a typical buffer overflow problem and occurs if the protocol for the serial transfer is not set correctly. Most cutters are activated with the following parameters with a serial data transfer: bits per second: 9600, data bits: 8, parity: none, stop bits: 1, protocol resp. flow control: hardware


Output Size Mimaki

Output Size Graphtec

Calibration of the Output Size

Computer without serial COM port

Tracing (Vectorization)

Cutter Does Not Respond!

Buffer Overflow

Fonts and Windows 10 / 11


Script Font Welding

Generate Circle Segments

Data Import From Apple Computers

Typical Sources of Errors When Cutting

Plotter Via USB Is Not Working!

Summa Plotter Does Not Read Out!

The Values for Cutting Pressure And Speed Are Not Saved

Error Message While Output into File

Answers do not help?

Please use our form to describe your problem. We will answer you via email as soon as possible.